Policy statement
1. Introduction
This Accessibility Statement explains how we aim to make this website accessible and usable for as many people as possible, including those using assistive technologies.
We are committed to improving accessibility and ensuring that our services can be used by a wide range of users, regardless of ability or technology.
2. Our Approach to Accessibility
Accessibility is considered as part of the design and development of this website. We aim to follow recognised good practices and relevant standards, including general alignment with the Web Content Accessibility Guidelines (WCAG).
We recognise that accessibility is an ongoing process rather than a one-time implementation, and we continue to review and improve the website over time.
3. Accessibility Features
The website includes a range of features intended to support accessibility, including:
- clear navigation structure with separation between global and local navigation
- consistent layout and predictable page structure
- semantic HTML and structured content
- keyboard-accessible navigation and interface elements
- focus management for interactive components such as menus and panels
- responsive design supporting different screen sizes and zoom levels
- readable typography with appropriate spacing and contrast
- support for screen readers through meaningful content structure
4. Account and Interactive Features
Parts of the website include interactive functionality such as account login, Single Sign-On (SSO), navigation panels, and transactional features.
Where possible, these features are designed to be usable via keyboard and compatible with assistive technologies. This includes attention to focus states, navigation order, and accessible interaction patterns.
5. Known Limitations
While we aim to provide an accessible experience, some areas of the website may not yet fully meet all accessibility standards.
This may include:
- new or evolving features that are still being refined
- third-party components or integrations outside our direct control
- legacy content that may not yet fully meet current accessibility expectations
We are actively working to identify and address these areas over time.
6. Compatibility
The website is designed to work with modern browsers and a range of devices, including desktops, tablets, and mobile devices.
We aim to support commonly used assistive technologies, such as screen readers and keyboard-only navigation.
7. Feedback and Contact
If you experience any difficulty accessing content on this website, or if you have suggestions for improvement, we encourage you to contact us.
When contacting us, it is helpful to include:
- the page or feature you were trying to use
- a description of the issue
- the device and browser you were using (if known)
We will review feedback and aim to improve accessibility where reasonably possible.
8. Ongoing Improvements
Accessibility is an ongoing priority, and we intend to continue improving the website over time. This may include design refinements, technical improvements, and updates based on user feedback.
9. Changes to This Statement
We may update this Accessibility Statement from time to time to reflect changes in the website or improvements to accessibility.
Any updates will be published on this page and will take effect from the date shown at the top of the statement.